The new Support and Support+ services
Customers who buy the new customer programs will also receive access to Helpdesk, i.e. replies to the customer’s questions by phone or email. Another service provided as part of our customer support is an SLA (service-level agreement) under which the apps are guaranteed to be available up to 24/7 in working time.
Stay in touch in the most important moments
Choose the right customer support program from two variations. The first, basic variation is Support which includes electronic communication with the customer. The second, advanced variation is called Support+, which, in addition to email, also offers communication by telephone. Both services are available in English and Czech. For more information on both services see here.
Customer support advantages:
- Service reliability and precision: reduced number of app shutdowns and guaranteed quality of the service provided (server maintenance)
- Hardware and application management control
- Helpdesk: quick assistance with your service requirements with guaranteed response time within 2 hours (depending on your service variation)
- Service guarantee
You can buy our services online directly from our e-shop.